Technical Support

Keeping your medical equipment running smoothly shouldn’t feel like guesswork. P86 Clinical Engineering’s Technical Support service gives your staff direct access to experienced clinical engineers who specialize in real-world diagnostics and problem-solving.

Through scheduled Zoom or phone sessions, our experts help you:

Understand error codes and alarm messages
Walk through step-by-step troubleshooting
Confirm safe operation and next steps
Decide when depot repair or parts replacement is truly needed

Over the last 40 Years we made an impact that is strong & we have long way to go.

These sessions are designed to save time, reduce unnecessary downtime, and give your team confidence in the decisions they make every day. Our goal is to resolve as much as possible remotely, so equipment can return to service quickly and safely.

For many common issues, we can provide guidance in a single call. And to make support more accessible, we typically apply the first 10 minutes of each new support session at no charge—if we can solve it that quickly, you only pay with a “thank you.”

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All Services

List Of Options

Our technical support service is flexible, so you can choose the level of help that fits your situation.

1 Live Zoom / Phone Sessions

Schedule a 30–60 minute session with a clinical engineer. We’ll review symptoms, walk through checks in real time, and help your staff safely operate, test, or power down equipment as needed.

2 Digital Library Companion Support

Use our Digital Library together with a live session. We’ll direct your team to specific videos, diagrams, and documents while we’re on the call so they can see each step clearly and save references for future use.

3 Remote Diagnostics & Triage

Not sure what’s wrong? We’ll help you gather key information, test basic functions, and narrow down likely causes. From there, we’ll recommend whether to continue troubleshooting, schedule depot repair, or order parts.

4 Guided Maintenance & Adjustments

For minor performance issues, we can guide your staff through safe adjustments, cleaning procedures, or calibrations—always within manufacturer and safety guidelines.

5 Repair Planning & Next-Step Recommendations

When on-site or depot repair is needed, we help you plan the next steps: which units to send, what information to include, and what to expect in terms of timing, cost options, and impact on workflow.

6 Follow-Up and Documentation

After a session, we can provide a summary of actions taken, recommendations, and any changes made. This helps you keep clear records for your internal policies, quality programs, and regulatory requirements.

Service Testimonial

Brandon Maxwell, Biomedical Equipment Supervisor

Chicago, IL

“The technical support sessions from P86 have been a huge help for our team. Instead of waiting days for a visit, we jump on a Zoom call, walk through the issue, and often have the instrument back in service the same day. Their engineers are patient, knowledgeable, and great at explaining each step.”

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Raymond Castillo Biomedical Equipment Supervisor, Chicago, IL

NewYork

“We ship all of our centrifuges and cell washers to P86 Clinical Engineering. Their communication is excellent, the reports are clear, and the instruments always come back performing better than before. They’ve become our go-to partner for any critical bench repair.”

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Emily Robinson Blood Bank Supervisor Des Moines, IA

First Time Patient

“What I appreciate most about P86 is their reliability. If a unit goes down unexpectedly, they respond quickly, explain our options, and turn the repair around fast. Their expertise and honesty give our team a lot of confidence in the equipment we use every day.”

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Service FAQ

What types of issues can you handle remotely?

We can assist with error codes, unexpected behavior, setup questions, routine adjustments, and many performance concerns. If at any point we believe remote support is not safe or sufficient, we’ll recommend repair options.

How long is a typical support session, and how is it billed?

Most sessions last 30–60 minutes. We offer straightforward time-based billing, and in many cases, the first 10 minutes are complimentary, so we can quickly determine the best path forward.

What should I have ready before my session starts?

Have the device model and serial number, any error messages, recent service notes, and photos (if possible). It’s also helpful to have someone with the equipment with a phone, tablet, or computer.

What happens if the issue can’t be fixed remotely?

If remote resolution isn’t possible, we’ll clearly explain why and help you decide whether to send the unit for depot repair, schedule on-site service (if applicable), or source replacement equipment or parts.

Do you support older instruments or multiple manufacturers?

Yes. We work with a wide range of devices and manufacturers. For very old or unsupported models, we’ll be honest about limitations and offer the best available options.

Do I need any special software for a Zoom session?

You only need a standard Zoom or compatible video-calling setup and an internet connection. If video isn’t possible, we can still provide support by phone.